- 416.479.0078
- info@scentroid.com
-
70 Innovator Ave. Unit 7
Stouffville, ON. L4A 0Y2
Service & Quality Policy
Scentroid is committed to providing our customers with the highest quality products & service. We use established best practices of our industry to meet or exceed both your service and quality expectations. To achieve these objectives and meet the requirements of our customers, we aim to:
Empower our clients with vast in-depth knowledge, state-of-the-art instruments, and extensive customer support
Ensure the customer’s needs and expectations are determined and fulfilled with the aim of achieving their utmost satisfaction
Use our research expertise to develop the most innovative and effective products and services in the sensory industry
Deliver products on time with zero defects while training all members of staff to adhere to our quality management system
Continuously improve the effectiveness of the quality management system by maintaining, monitoring, reviewing, auditing and enhancing our compliance to ISO 9001:2015
Communicate our quality management system throughout the organization as well as the system of identifying, reporting, investigating and resolving all non-conformances and taking action to prevent recurrences
Why choose us
Scentroid's Service
24 Month Warranty
We are so confident of the reliability of our products that we are glad to offer our clients comprehensive 24 month full warranty.
Phone Support
Our highly trained customer service is here to serve you, for any technical issue reach them easily via phone: 416.479.0078 – Ext215
SME Support
Connecting you to the Subject Matter Experts! Our customer support is unique in that you can talk directly to the designer or programmer of each product.
Live Chat
If you feel more convenient to solve your technical issue via chat, no problem! Reach our highly professional customer services through Live Chat.
Local Support
We have developed a vast growing network of distributors and repair facilities. To find your local support please contact us here.
Email Support
You can reach one of our engineers via email for any technical issues. For fast and efficient support simply email support@scentroid.com
