Scentroid Quality Policy

Scentroid Quality Policy

The Management of Scentroid is committed to provide our Customers with highest quality products & services. We use established best practices of our industry to meet or exceed the Quality Expectations of our Customers.
To achieve these objectives and meet the requirements of our Customers, Scentroid aims to:

  •  Empower our clients with vast in-depth knowledge, state-of-the-art instruments, and the most extensive customer support.

 

  •  Strive in every aspect of our operation to put our client first and to use our research expertise to develop the most innovative and effective products and services in the sensory industry.

 

  •  Ensuring the safety of its employees, its subcontractors, the public and the environment by observing all safety, regulatory and legislative requirements;

 

  •  Ensuring the customer needs and expectations are determined and fulfilled with the aim of achieving their utmost satisfaction;

 

  •  Striving to deliver products with zero defects and always On-Time;

 

  • Maintaining highest professional standards of Staff and training all members of staff in the needs and responsibilities of quality management system.

 

  • We strive to continuously improve the effectiveness of the quality management system by maintaining, monitoring, reviewing, auditing and enhancing compliance to ISO 9001:2015.

 

  • QMS shall be communicated throughout the organization as well as the system of identifying, reporting, investigating and resolving all non-conformances and taking action to prevent recurrences.

Warranty and Services

24 Months Warranty

We are so confident of the reliability of our products that we are glad to offer our clients comprehensive 24 month full warranty.

Phone Support

Our highly professional customer services are here to serve you, for any technical issue reach them easily via phone: 416.479.0078 – Ext215

SME Support

Connecting you to the Subject Matter Experts! Our customer support is unique in that you can talk directly to the designer or programmer of each product.

Live Chat

If you feel more convenient to solve your technical issue via chat, No problem! reach our highly professional customer services through Live Chat.

Local Support

We have developed a vast growing network of distributors and repair facilities. To find your local support please check our distributors map.

Email Support

For any issue you can reach one of our engineers via email for any technical issue. For fast and efficient support simply email support@scentroid.com